Delivery Options Overview

WoodMart offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

My order hasn't arrived yet. Where is it?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Do you deliver on public holidays?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do you deliver to my postcode?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Is next-day delivery available on all orders?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do I need to be there to sign for delivery?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Free Delivery Policy & Shipping Information | Shree Krishna Mart Dharan Nepal
FREE HOME DELIVERY • DHARAN

Free Home Delivery Across Dharan City

Enjoy free doorstep delivery for all your groceries and daily essentials in Dharan. Ultra-fast 2-4 hour express dispatch, cold-chain temperature preservation, and reliable local service.

FREE Home Delivery
Dharan Wards 1 – 20 Coverage
2-4 Hr Express Dispatch
7 AM - 9 PM Open Daily
PREMIUM FULFILLMENT

Why Dharan Prefers Our Delivery

Innovative logistics engineered for maximum freshness, speed, and zero delivery charges

DHARAN SPECIAL

Free Home Delivery

Whether you order daily milk, fresh bakery treats, or monthly grocery staples, home delivery is completely free across all 20 Wards of Dharan City.

  • Free doorstep delivery in Dharan
  • Transparent pricing
SAME-DAY SPEED

2 - 4 Hour Express Delivery

Our dedicated fleet of motor delivery riders dispatches your packed items swiftly so your kitchen never runs out of fresh ingredients.

  • Rapid Dharan fulfillment
  • Same-day guaranteed arrival
FRESH GUARANTEE

Cold-Chain Temperature Control

Dairy, milk, butter, ice cream, and frozen chicken momos travel in thermal insulated cooler bags equipped with food-grade gel ice packs.

  • Chilled milk & Amul butter
  • Zero melting during transit
FLEXIBLE SLOTS

Scheduled Delivery Windows

Prefer delivery at a specific hour? Select your convenient 2-hour window (Morning 7-9 AM, Afternoon 1-3 PM, Evening 6-8 PM) up to 7 days ahead.

  • Morning to evening slots
  • Advance order scheduling
MULTIPLE PAYMENTS

Doorstep Cash, eSewa & Fonepay

Pay comfortably at your door using Cash on Delivery (COD), eSewa digital wallet, Fonepay QR code scan, or POS card swipe machine.

  • Cash on Delivery (COD)
  • eSewa & Fonepay QR ready
STORE PICKUP

30-Min Click & Collect Pickup

Order on your phone and skip store browsing! Pick up your packed order directly from our Bagarkot store counter in just 30 minutes.

  • Bagarkot Dharan-15 counter
  • Express priority pickup
QUALITY GUARANTEE

How We Process & Deliver Your Order

Strict quality controls from store shelves to your dining table

1

Order Received & Verified

Our inventory system checks real-time stock levels at our Dharan main warehouse and assigns a dedicated personal picker.

2

Quality & Expiry Check

Every item is inspected for fresh manufacture dates, intact seals, and pristine packaging before bagging.

3

Cold-Chain Packaging

Dairy, butter, frozen foods, and beverages are stored in insulated thermal bags with ice gel packs to maintain cold temperatures.

4

Doorstep Dispatch & COD

Our local rider arrives at your doorstep, allows package inspection, and collects payment via Cash, eSewa, or Fonepay QR.

CUSTOMER SATISFACTION

Exchange & Doorstep Return Policy

Immediate replacements, doorstep inspection, and fair return guidelines

At Shree Krishna Mart Pvt. Ltd, customer satisfaction is guaranteed. If you receive an item that is damaged, defective, expired, or incorrect during delivery, you may return it immediately to our delivery rider at the time of doorstep inspection for an instant full refund or replacement.

Non-Returnable Items & Perishable Exceptions (Post-Delivery)

To maintain strict food safety and hygiene standards in compliance with Nepal food safety regulations, the following categories cannot be returned once accepted and signed for after delivery:

  • Fresh Milk, Amul Butter, DDC Cheese & Dairy Products
  • Unsealed Frozen Foods, Ice Creams, Meat & Seafood
  • Fresh Farm Vegetables, Leafy Greens & Cut Fruits
  • Opened Grocery Packets, Pulses, Rice & Spices
  • Personal Hygiene, Babycare Wipes & Diaper Packages
  • Items damaged due to improper storage after customer receipt
GEOGRAPHIC REACH

Delivery Coverage Areas & Wards

Serving Dharan Sub-Metropolitan City, Sunsari District & Eastern Nepal hubs

📍 Dharan City Free Express Coverage (Wards 1 – 20)

Our dedicated motor fleet provides 2-4 hour express delivery across all 20 wards of Dharan:

Ward 1 - Laxmi Chowk Ward 2 - Deshay Chowk Ward 3 - Bhanu Chowk Ward 4 - Koirala Line Ward 5 - Lower Line Ward 6 - Panchan Kanya Ward 7 - Pindeshwor Ward 8 - Auditorium Ward 9 - Railway Ward 10 - Tinkune Ward 11 - Mangalbare Ward 12 - Chatara Buspark Ward 13 - Shivadhara Ward 14 - Bijayapur Ward 15 - Bagarkot (Main Store) Ward 16 - Bishnupaduka Ward 17 - Ghopa Camp Ward 18 - Bhedetar Gateway Ward 19 - Hariyali Ward 20 - Panchakanya Heights

🚛 Regional Sunsari & Eastern Nepal Neighboring Towns

Same-day and 24-hour courier cargo available for: Itahari, Inaruwa, Tarahara, Jhumka, Ramdhuni, Biratnagar, Damak, Birtamod, Jhapa, Ilam, Dhankuta, and Tehrathum.

KNOWLEDGE BASE

Frequently Asked Delivery Questions

Comprehensive answers regarding fees, delivery speeds, payment methods & order tracking

Yes! Home delivery is FREE across all 20 Wards of Dharan Sub-Metropolitan City. Whether you order daily essentials or monthly groceries, doorstep delivery is always free.

Our 2–4 Hour Express Delivery Service dispatches orders placed between 7:00 AM and 7:00 PM NPT on the exact same day. Orders placed after 7:00 PM will be delivered in the first morning slot (7:00 AM – 9:00 AM) the following day.

Our store and delivery team operates 7 Days a Week, including Saturdays and public holidays, from 7:00 AM to 9:00 PM NPT.

We offer complete payment flexibility at your doorstep: Cash on Delivery (COD), eSewa Digital Wallet, Fonepay QR Code Scan, and POS Credit/Debit Card Swipe carried by our delivery riders.

We use specialized temperature-controlled thermal insulated bags equipped with food-grade ice gel packs. This ensures a continuous cold-chain environment so dairy, butter, cheese, and ice cream arrive cold and fresh without melting.

Yes! We encourage all customers to inspect package contents in front of our delivery rider. If any item is damaged, defective, or incorrect, you can reject that item on the spot with zero hassle.

Simply select In-Store Pickup during checkout. Our pickers will collect and package your groceries within 30 minutes. You can pick up your ready bag directly from our Bagarkot store counter (Dharan - 15) without waiting in checkout queues.

Yes, during checkout you can choose a scheduled 2-hour delivery slot (Morning 7-9 AM, Afternoon 1-3 PM, Evening 6-8 PM) up to 7 days in advance.

Our delivery rider will call your registered phone number upon arrival. If you are unavailable, our rider can re-attempt delivery during the next slot or hand over the package to a designated neighbor upon your authorization.

Yes! We provide 24-to-48 hour regional express cargo shipping across Koshi Province for non-perishable groceries, pantry staples, imported snacks, and babycare items.

For food safety and hygiene reasons, opened milk/dairy packets, unsealed frozen foods, cut fresh fruits/vegetables, opened spice packets, and unsealed personal hygiene items cannot be returned once signed for after delivery.

You can reach our dedicated customer support helpline directly at +977 025-520140 or +977 9801520140 (7:00 AM – 9:00 PM NPT daily), or email us at support@shrikrishnamart.com.