FAQs

Placing an order on shrikrishnamart.com takes less than 2 minutes: (1) Browse products or search using the search bar. (2) Click Add to Cart. (3) Open your Cart and proceed to Checkout. (4) Enter your delivery address in Nepal and mobile number. (5) Select your payment method (eSewa, Fonepay QR, Khalti, or Cash on Delivery) and click Place Order. You will receive an instant SMS and WhatsApp confirmation!

No, Guest Checkout is fully supported. You can complete your order without registering. However, creating a free account allows you to save delivery addresses, view order tracking history, and earn reward points on future purchases.

As soon as your order is placed, an Order Confirmation screen will display your unique Order ID. You will also receive an automated confirmation via SMS, WhatsApp, and email with itemized order details.

Yes. If your order has not been dispatched yet, you can modify items or address by calling or messaging our WhatsApp customer support desk at +977 980-112-8261 within 30 minutes of placing the order.

To cancel an order before dispatch, log in to your account and click 'Cancel Order', or call/WhatsApp our support helpline at 980-112-8261 with your Order ID.

Yes! We welcome phone and WhatsApp orders. Simply send your shopping list or product photos to 980-112-8261 on WhatsApp, and our customer team will process your order immediately.

There is no minimum order requirement! You can order items of any value. However, orders above NPR 1,500 qualify for FREE delivery in Dharan city limits.

Yes! During checkout, you can specify your preferred delivery date and time slot (Morning, Afternoon, Evening) in the 'Order Notes' section.

If an item unexpectedly becomes unavailable, our customer support team will call you to suggest an equivalent brand replacement or adjust your final bill before dispatch.

On the Checkout page, enter your coupon code in the 'Have a Coupon?' field and click Apply Coupon. The discount will be applied automatically to your cart total.

Shree Krishna Mart provides nationwide delivery across all 7 Provinces of Nepal including Koshi, Madhesh, Bagmati, Gandaki, Lumbini, Karnali, and Sudurpashchim.

Local orders in Dharan city limits are delivered via our Express Fleet within 2 to 4 hours of order confirmation.

For major hub cities outside Dharan (Kathmandu, Pokhara, Biratnagar, Itahari, Birtamode), delivery typically takes 1 to 3 business days via express courier partners.

Dharan local delivery is FREE for orders over NPR 1,500 (NPR 50 flat fee for orders under 1,500). Outer district courier rates range from NPR 80 to NPR 150 based on package weight.

Simply add NPR 1,500 or more worth of groceries to your shopping cart to automatically unlock FREE Delivery for Dharan addresses.

Once dispatched, you will receive an SMS and WhatsApp notification containing your order tracking ID and the direct mobile number of your delivery rider.

Yes! For all local Dharan and Sunsari deliveries, our delivery driver will call your mobile number 15 to 20 minutes before arriving.

If you are unavailable, our rider will call you to arrange delivery to a family member, neighbor, or reschedule for a convenient time later that day.

Yes! Our Dharan delivery fleet operates 7 days a week, including Saturdays and public holidays.

We support Cash on Delivery (COD), eSewa, Fonepay QR, Khalti, direct bank transfers, and credit/debit card payments at our physical store.

Select 'Fonepay / eSewa QR' at checkout. A dynamic QR code will display on your screen. Open your eSewa or Mobile Banking app, scan the QR code, authorize payment, and click 'Place Order'.

Yes! Cash on Delivery is available across Dharan, Sunsari, Itahari, Biratnagar, Kathmandu, and major municipalities across Nepal.

Yes! You can transfer funds directly to our corporate bank account at Everest Bank or NIC Asia Bank. Account details are provided on the checkout page.

Yes, our Dharan retail supermarket features POS card terminals supporting all major Visa, Mastercard, and SCT debit/credit cards.

100% Safe! All transactions are processed through bank-level SSL encrypted payment gateways. Shree Krishna Mart never stores raw card numbers or wallet PINs.

Yes! Shree Krishna Mart Pvt. Ltd is a registered corporate entity. Enter your company PAN/VAT number at checkout or ask our staff for an official tax invoice.

In rare payment gateway timeout events, send your transaction reference ID to our WhatsApp at 980-112-8261. We will manually confirm the payment and process your order immediately.

We offer a 7-day return and exchange policy for all unopened products with original tags and packaging intact.

Please contact us within 24 hours of delivery by calling 980-112-8261 or sending photos on WhatsApp. We will dispatch a fresh replacement immediately at zero extra shipping charge.

If an item is missing or incorrect, call our support desk immediately. Our rider will deliver the correct item to your location right away.

Perishable produce (fresh milk, fresh fruits/vegetables), unsealed personal hygiene goods, and items marked 'Final Sale' are non-returnable unless damaged.

No! If the return is due to a damaged, defective, or wrong item sent by us, Shree Krishna Mart covers 100% of return shipping costs.

Digital wallet refunds (eSewa / Fonepay / Khalti) are credited within 24 hours. Bank transfers take 1-2 business days. Store credit vouchers are issued instantly.

Yes! You can drop off eligible returns at our supermarket at Bagarkot, Dharan-15, for instant in-store exchange or refund processing.

COD returns can be refunded via eSewa transfer, Fonepay QR transfer, bank account transfer, or instant cash refund at our Dharan retail store.

100% Genuine Guaranteed! We source all products directly from corporate authorized brand distributors in Nepal. Counterfeit goods are strictly prohibited.

Our inventory management system performs daily quality audits to ensure only fresh products with long shelf-life dates are dispatched to customers.

Yes! We operate one of Sunsari's largest wholesale supplier desks. Restaurants, hotels, and local grocery stores enjoy special bulk wholesale rates. Call 980-112-8270.

Yes! If you need a specific product or brand item, let us know via WhatsApp. Our procurement team will source it for you within 24-48 hours.

Yes! We offer monthly grocery bundle packs and volume shopping discounts for large households and institutional buyers.

Yes! We partner with local farmers across Koshi Province to bring fresh organic rice, pulses, honey, ghee, and seasonal produce to our shelves.

Cold beverages, ice creams, and dairy items are packed in insulated thermal chill bags with ice packs during delivery transit so they arrive cold and fresh.

If you are unsatisfied with the taste or quality of an item, contact our Quality Manager at 980-112-8261 for immediate replacement.

Our flagship retail supermarket is located at: 📍 Bagarkot, Dharan - 15, Sunsari, Koshi Province, Nepal.

Our Dharan store is open 7 days a week from 7:30 AM to 8:30 PM (including weekends and public holidays).

Yes! Choose 'Store Pickup' at checkout. We will prepare and pack your order so you can pick it up at your convenience with zero waiting time.

Yes! Our Dharan outlet features spacious customer parking for motorbikes and cars right in front of the store.

Reach customer care at 📞 +977 980-112-8261 or 980-112-8270, or message us directly on WhatsApp.

We welcome local job applicants and brand suppliers! Visit our store management desk or send your resume/proposal to careers@shrikrishnamart.com.

Shree Krishna Mart Pvt. Ltd was established in 2021 as a licensed Nepalese retail enterprise committed to delivering value, trust, and quality shopping across Nepal.